Customer Comments

Don’t just take our word for it…

Over 5,200 Mainline guests have kindly shared their thoughts on Carwise.com

Tori LaRocco

Jason Trejo was my estimator and I so appreciated his excellent communication and transparency of what to except with my car repair experience with Mainline. 10/10 would recommend Mainline Autobody to anyone for their car repair needs. Fantastic customer service by Jason and the ladies upfront.

Eddie Rodriguez

Effective Communication, Positive Attitude, and Genuine. These were the qualities that were exemplified by Grace.

We had an accident that required some major body work to my Wife’s 2019 CX-5, and even though there was delays in getting parts due to pandemic challenges within the manufacturing and shipping world, Grace made sure to communicate all the details she had received, the moment she received them. Mainline has created an exceptional customer experience for me and has continued to so these past years for any of my vehicle repair needs. Kudos to Grace. Kudos to Mainline!

Jim Leong

From the moment I stepped inside the building I was treated like my car was the only one that mattered! Great customer service and my car came out beautiful ! I would highly recommend them!

Darcy Wright

OUTSTANDING CUSTOMER SERVICE AND WORKMANSHIP!
If I ever have a car that needs body repair, I will take it DIRECTLY to Mainline. It was stress free: they have rental cars available, they did all of the communicating with the 3rd party payer, they sent me text updates every step of the way. The work was quick and the car looks brand new. Thank you everyone at Mainline! 🙂

Howard Hemen

We just brought our 2005 Toyota Highlander in after a parking lot fender bender. The shop was the preferred shop from our insurance and I could see why. The work they did made our car look better than it has in years! Their service was timely and their staff was polite and efficient. We knew exactly what was going on with the car the whole time. I would highly recommend their services to any one in need of body work! Thanks for the job well done

Janice Bertram

From the first visit, I was very pleased with the warm and friendly service. I was also very satisfied with the quality and care given to my car. I’ve never found a place so caring. Great job!

Dr. Ken Stevens

Dear Mainline,
I picked up my car yesterday and I was so pleased with the total experience at Mainline that I had to let you know. You have got one hot staff of professionals, all working in concert to produce one thing and one thing only: A happy customer. Everybody I came in contact with went way out of their way to do whatever it took to do the job right. I take my hat off to you. Write a book (maybe you already have!), tell others how to do what you have done. I don’t know how else to say it – I am so pleased.

William and Clare Willis

Dear Mainline,
I’ve been a customer of Mainline Autobody for many years and have always been satisfied with the quality and customer service provided by your staff. While satisfied in the past, I never considered writing to you until now, because recent events were accomplished in an outstanding manner. Allow me to explain. Recently, I was in Cottage Hospital in Santa Barbara with heart problems. My wife was driving down Castillo Street in Santa Barbara to visit me and was involved in an accident. She drove the car to Mainline and your staff immediately realized the trauma that my wife was in and took charge of the situation. They made all the arrangements with the insurance company, the vendors and equally important, with us. We consider the efforts expended by your staff to be above and beyond normal duty performance and this letter is intended as an expression of our gratitude for your services. Sincerely,

Steven Lewis

Mainline turned a stressful situation into a pleasant experience. This is my first time in this situation but I can say you went above and beyond my expectations. You will be my 1st choice if I ever need autobody repairs in the future